Deposits
A $50 deposit is required to secure your booking. Your deposit will be applied towards your treatment cost, or if treatments are not suitable for you then we will refund this deposit.
Confirmation
You will receive a confirmation text 48 hours prior to your appointment. Please reply to confirm your attendance.
If we are unable to confirm your appointment then we are unable to guarantee your booking, and may be forced to cancel your appointment.
Cancellation/Changes
We understand that sometimes unexpected changes may be required.
To avoid any inconvenience, we require at least 24 hours notice for cancellations or rescheduling. Appointments and the deposit can be transferred to a later date if advised 24 hours prior to your appointment. If the 24 hour notice is not provided, your deposit will be charged as a cancellation fee.
Whilst we will always try our best to accommodate you, If you are more than 15 minutes late for your appointment and we cannot accommodate you then the same cancellation fee will apply.
If you do not arrive for your appointment then your deposit will be forfeited.
Covid
On entering the clinic please follow Covid Safe protocols. Masks and hand sanitizer are available on request.
If you are experiencing cold or flu-like symptoms please let us know, we are more than happy to hold your deposit until you receive a negative test result and can rebook your appointment.
Children
Please understand that Q-Tox provides medical treatments. For safety reasons, we cannot accept children in the clinic or waiting areas.